We are aware of an issue where some customers cannot log into their account (despite using the correct password). Moreover, when they go to reset their password nothing happens (it just goes in an endless loop). Seriously frustrating!
This issue is caused by cookies on your browser interfering with the login process of the website. Fortunately, it's easy to fix.
The quick fix:
Use a different browser or go private/incognito on your browser
For a proper permanent fix, clear your browser's cookies and cache. Instructions on how to do that below.
Contact us! We'll look after you and sort you out for trouble.
To clear your browser's cookies is very easy.
To clear cookies in Google Chrome:
In Apple Safari:
In Windows Explorer:
If you have any trouble at all doing this please don't hesitate to call or email us after hours. We'll get back to you right away and help out.
1300 668 385